National/International Customers:

We value our products and you! Your faith in our brand and our products is everything to us. If, for any reason you are not happy with your purchase you may return full priced goods for a refund or store credit within 14 days of receiving your order, please note shipping will be excluded. 

To be eligible for a refund, exchange or store credit. The following conditions must apply: 

  • The goods must be unworn
  • The goods must be unwashed
  • The goods must be free of any stains and odours (deodorant, fragrances and makeup)
  • The goods must be in sellable condition (no scuffs, tears, alterations, unravelled/snapped seams or snags)
  • The goods must be returned in its original packaging with product/care labels and tags still attached
  • The goods must have been purchased at full price
  • For hygienic reasons, we cannot accept any returns on socks 

If the above conditions are not fulfilled, the goods will not be accepted and will be sent back to you at your own expense.

Kindly note that the cost of return or exchange postage is not covered by us. We recommend using a tracked shipping method to ensure the safest arrival of your return. We are not responsible for returns lost during transit.

If you wish to initiate a return, please contact us at returns@prettypeach.com.au, and we will provide you with a return form. For a faster turnaround, we recommend placing a new order for your desired items while returning the original order for a refund.

Exchanges:

If you would like to exchange your item for a different size or a different product, please email returns@prettypeach.com.au for further instructions. Please note we can not hold products and we encourage you to send your returns as quickly as possible to ensure the items don't sell out. 

Items purchased on sale: 

We do not accept returns or exchanges for goods purchased on sale unless you have received the incorrect item and/or the item is faulty. This includes sample sale goods, BLACK FRIDAY, CYBER MONDAY and BOXING DAY sales.

OUR PROMISE

Commitment

At Pretty Peach, we understand the impact that fast fashion has on the environment and are dedicated to striving for better practices in every aspect of our business. We are always seeking innovative ways to improve our sustainability, the quality of our products, and the overall customer experience. We believe in transparency and accountability, ensuring that we not only exceed the expectations of our valued customers but also have a positive impact on the environment. 

Sustainability: 

What is sustainability? Sustainability emphasises the responsible use of resources, minimising environmental impact and promoting social equity and economic stability. How is Pretty Peach sustainable? Sustainability is important to us and we are always finding measures to reduce our environmental footprint. As you continue to read, you will see that sustainability is reflected in our choices. 

Quality

The most anti-fast fashion thing that we can do is create clothes with quality fabrics and quality construction. Why? Because making clothes that will last years (not days) in people’s closets is the first step in reducing the amount of clothing waste that will end up in the landfill. We use only OEKO-Tex Certified fabrics, ensuring that every piece is constructed with precision, built to last for years and is also safe on your skin. When you choose Pretty Peach, you're choosing safe, long lasting, performance and comfort.

Essential Sculpt Legging - Pretty Peach

Designs

At Pretty Peach, we only create products that we love and believe in. We take our time to test each product on our models, perfecting the fit and functionality to meet your needs. Our design philosophy is rooted in thoughtful creation, avoiding mass production and ensuring each piece is crafted with care and intention.

Our Process

Our process is meticulous and deliberate. It is slower because we are careful but also thoughtful so we aren’t producing mass amounts of products blindly, leading to unwanted goods. Instead, we focus on designing and producing winning products that are thoroughly tested, perfected for fit and functionality but also timeless pieces that stand the test of time. This approach ensures that every item we offer meets our high standards and reflects our commitment to sustainability and quality. By taking our time and paying attention to detail which we believe is a more responsible approach to fashion.

Essential Control Bike Short - Pretty Peach